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Satisfaction
Guaranteed
Our customer
satisfaction guarantee ensures that every item you purchase at
DictationPros.com meets your high standards—or you can return it for a
replacement or refund.
We have been
providing voice recording products and service for over 20 years. And in
that time we've learned a lot about what makes a great product. Our
employees have trained on hundreds of products from the analog tape
machines, to digital equipment and now the future of voice recording -
speech recognition. Plus, we listen to our customer. From training to
product implementation we understand how you work.
Bottom line?
You can count on everything we offer to meet your needs and your
satisfaction guaranteed. Which means you can't go wrong with products
from DictationPros.com.
To insure total
customer satisfaction we offer a 30-day return policy on all items unless
otherwise noted on the individual product page. If you are not completely
satisfied with an item that you purchase you may request an RMA (Return
Merchandise Authorization) to return the item for exchange or refund
(excluding delivery and service charges).
Return
Policy
In
order to receive the full credit on exchanges or refunds, should you
decide to return a product, please review the following terms and
conditions.
You must obtain a Return
Merchandise Authorization (RMA) number within the customer satisfaction
guarantee period (30 days from date of purchase) for the item(s). All
items received without an RMA will be returned to the sender at the
sender's expense. RMA numbers are valid for 10 days after the date of
issue. RMA number must be included within the shipping container.
Returns arriving later will be returned to the sender at their expense.
Customer agrees that
all returned products will be 100% complete, in re-saleable condition.
All parts, manuals, warranty cards, disks, etc. must be included with each
return. All returned items must be returned in their original, unmarked
containers (Do not mark, cut, scratch
or alter the original container). Failure
to return all items may result in a return of the entire shipment to the
sender at the sender's expense.
DictationPros.Com will reject
the entire return or may choose to impose additional charges against the
customer for replacement of the missing components. The same applies if
the product has scratches, dents or excessive wear.
DictationPros.com strongly
recommends using a carrier that can track packages and provide proper
insurance when returning merchandise. Customers are responsible for
insuring the returned items. Ship
the container inside a proper shipping box with cushioning to prevent
shipping damage. DictationPros.com
is not liable for any loss or damage incurred during shipping. Unless
otherwise authorized by DictationPros.com, customer is responsible for
return shipping costs and insurance. DictationPros.com will not reimburse
any customer return shipping cost.
DictationPros.com does not
allow returns on the following items: Opened software, headsets,
headphones, ear phones, or ear buds. If you are unsure, please
contact DictationPros.com before ordering.
If you receive
a product that is damaged, contact DictationPros.com immediately. Damaged
items must be returned within 3 business days of receipt for immediate
replacement or credit. Damage due to misuse is not covered and
will void the product's warranty.
DictationPros.com will pay all costs of returning and replacing damaged
items.
DictationPros.com will credit
your original payment method with-in 3-5 business days after receiving and
examining your return.
DictationPros.com reserves the right to refuse any return that is damaged
or does not meet the conditions of this policy. We will contact you and
let you know if we will offer you a partial refund. You may either accept
this offer or have the item returned to you at your expense.
If
you have any questions regarding our return policy, please call us at
800-794-4044
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