HigherGround

call recording, data integration and reporting tools

HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. HigherGround applications are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries.

HigherGround's Calibre for contact centers and Next Generation Capture911 for public safety are complete product suites of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.

Higherground Screen image

HigherGround is the leading supplier of best-in-class Recording and Evaluation tools for the Public Safety and Call Center markets.

Next Generation Capture911

HigherGround's comprehensive suite of recording, quality assurance, and reporting tools assist organizations of all sizes respond to and manage incidents. You can reliably record every call and radio interaction including associated data – time, date, ANI/ALI, radio ID, alias, talkgroup ID, etc.

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Calibre

HigherGround’s Calibre product suite offers a unified call recordingagent evaluation, and reporting solution for multi-source contact centers. With today’s stringent requirements of contact centers to keep customer data secure, these tools work to provide full regulation compliance.

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NextGen Capture911   

Calibre Brochure   

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